Returns and replacements
Within 10 days of delivery of the ordered goods, the customer shall have the right to return or replace it without giving any reason as part of withdrawal from the contract according to the general principles resulting from the provisions on concluding distance contracts. Returns and replacements are possible provided that the goods do not show signs of use and come with the original packaging. It is necessary to attach a proof of purchase (a VAT invoice or a receipt) and inform the seller about the return in advance. Products returns and replacements shall take place at the customer's expense. The return transfer into the customer's account is made within 14 days from the date of receipt of the return package.
In the event of any suspicion that the parcel was damaged or opened - it is the customer's responsibility to write down the acceptance protocol with the courier. Failure to write down such a protocol shall remove the burden of responsibility of the store www.mastivo.pl and the courier company delivering the goods for damage in transport or partial theft. Factory-damaged or defective goods are covered by the manufacturer's warranty and are subject to a complaint. Damage must be reported within 10 days of receiving the parcel. The returned goods must be accompanied by a proof of sale (a receipt or a VAT invoice). If the complaint is considered in favor of the customer, the store shall bear the cost of shipping a new product to the customer and reimburse the cost of return shipping. In the event of an unjustified complaint or damage to the goods due to the user's fault, all costs shall be borne by the customer. Complaints regarding any differences in the appearance, color and finish of the goods presented on the store's website shall not be filed. The goods may slightly differ from the actual appearance of a particular item. This is due to the use of various photographic techniques, other dyeing technologies by the manufacturer or the monitor parameter settings. Please send any returns, replacements and complaints to the following address: F.H. Mastaraj Michal Janiak ul. Strumykowa 11 62-001 Chludowo, Poland.